Posted in: New Concepts Publishing, What's going on?
Apparently, NCP readers have been having trouble receiving their book orders from the publisher.
A disgruntled reader posted the following on the loop:
As you know i am a print NCP reader and i have currently got an order in for 10 books with my local seller
She tells me her order went in a month ago with no confirmation yet received
I have sent a follow up email to customer service (yeah right) for get them to follow up
Hopefully i will get some sort of reply in a 24 hour timeframe (my hopes are not high)
Anyhow i thought i would include you all in this first step of the wrestling match that is ordering from NCP and will keep you updated as to responses and outcomes
This is the above reader’s original e-mail to NCP:
Subject: Order query
Date: Tue, 3 Jun 2008 13:10:11 +1000
My local bookseller here in Australia put an order in with you about a month ago for some print books
As yet no confirmation has been received
Could you confirm the timeframes for fullfilling orders placed with your organisation
Would appreciate a timely response to my query as i have been trying to contact you by phone and been told the number has been disconnected
Here’s a response from another reader:
Don’t hold your breath!!! I have tried to order ebooks from them lately and can’t even get those! I never had any problems before but now they are having customer service issues! Their website says they will answer all quests 48-72 hours, yeah right, it’s been over a week and I still haven’t gotten my refund!!!
Apparently their main e-mail isn’t working too well either:
—– Original Message —–
From: Mail Delivery System
Sent: Tuesday, June 03, 2008 1:02 PM
Subject: Undelivered Mail Returned to Sender
> This is the mail system at _____.
> I’m sorry to have to inform you that your message could not
> be delivered to one or more recipients. It’s attached below.
> For further assistance, please send mail to postmaster.
> If you do so, please include this problem report. You can
> delete your own text from the attached returned message.
> The mail system
> : host
> said: 550 email@example.com…Due to extended inactivity
> mail is not currently being accepted for this mailbox. (in reply to
No idea what the above means, but if they’re having e-mail problems you’d think they’d sort it out ASAP to avoid losing out on potential sales.
Anyway, this was forwarded to me last night, but I didn’t get a chance to check my e-mails until this evening, so maybe the issue has been resolved.
Can anyone shed some light on this?
Thanks to Ellen Ashe for the heads up.